Diagnostics and troubleshooting

Use Diagnostics to view more information about the selected service point, to troubleshoot failed requests, and to resolve queue items.

The information that displays in Diagnostics depends on the IEE queue or monitor you are using. For example, the AMI billing export queue Diagnostics window shows calculated bill determinants, but the AMI contingency read monitor does not. The reading validation queue Diagnostics window shows queue item status by individual validation rule.

Diagnostics is available in the following queues and monitors:

  • AMI Billing Export Queue

  • AMI Data Export Queue (Item Details window)

  • AMI Contingency Read Monitor

  • Reading Validation Queue

Note: You must have a service point ID to view Diagnostics. If the exception is a service point ID resolution problem, Diagnostics is disabled.

From the Diagnostics window, you can return to the Queue window by clicking the Queue button in the top pane.

Note: The name of this button differs depending on from which monitoring screen you access the diagnostics information.

Tip: Some panes load faster than others. Wait until all data is loaded before you proceed. Disabling the log indicators by clearing the checkbox next to each item improves system performance.

Viewing Exception Messages

View the exception message that describes why the item was placed in the queue, the date range for the item, and other queue-specific information. Click the arrow to expand or collapse the exception message details.

Viewing Configuration Details

View detailed entity and program configuration for the service point by clicking the Entity Details and Program Details links in the Configuration Summary. For more information, see Viewing meter, service point, and account details for queue item and Viewing configuration program details for queue item.

Viewing Queue Items in IEE Logs

View whether the item appears in a log, indicated by a yellow dot (Yes) or a green dot (No) next to the log link. For more information, see Viewing a queue item in a log.

Tip: Disabling the log indicators by clearing the checkbox next to each item improves system performance.

Viewing Open Service Orders Connected to the Queue Item

View whether the item is associated with one or more open service orders, indicated by a yellow dot (Yes) or a green dot (No) next to the log link. For more information, see Viewing a queue item in a log.

Graphing Readings

Editing or Estimate Readings

  • To edit interval data for the selected service point channel, click Editing. For more information, see Editing data that failed a request.

  • To perform manual estimation for the selected service point channel, click Estimation. For more information, see Estimating data that failed a request.

  • To edit register reads that are linked to an interval channel, click Edit Register Reads. The Allow Register Read Edit system setting must be set to True for this link to appear. For more information, see Editing data that failed a request.

Aggregating Interval Data

To perform aggregation on the interval data for the selected service point channel and the data range of the queue item, click Aggregation. Your user account must have the Aggregation permission in order to perform aggregation. For more information, see Performing aggregation after editing or estimating a queue item.

Assessing Data Quality

View a summary of interval statuses by count and by percentage for the selected service point and the date range of the queue item. For more information, see Assessing data quality for a queue item.