Conflict Resolution

The Conflict Resolution page for a service order request provides information about conflicts between the current service order and one or more previous service orders associated with the same NMI. If the system is unable to automatically resolve an issue, you can view the discrepancies and initiate a resolution. This screen is accessible from a transaction's Activities tab via the Actions () menu (see Activity Actions).

Note:  Only user personas with roles that include the "View Transaction Detail" grant can view this screen.

The Conflict Resolution page contains expandable panels for every related transaction. Each panel, whether expanded or collapsed, indicates the Service order type, the Service order subtype, the From participant, and the Scheduled date. Click on a panel to expand it. The panels are arranged in the following categories:

• Current service order. Displays details about the service order assigned to the selected transaction. For details, see Current Service Order.
• Conflicting service orders. Displays all existing conflicting service orders for the NMI, sorted in descending order by scheduled date. For details, see Conflicting Service Orders.