Conflicting Service Orders

Expanded panels in the Conflicting service orders category display the following fields near the top:

  • Service order type. The Work Type in the received service order (shown in the panel header). For example:

    De-energisation: Remove fuse

    De-energisation is the service order type.

  • Service order subtype. The Work Subtype in the received service order (shown in the panel header). For example:

    De-energisation: Remove fuse

    Remove fuse is the service order subtype.

  • From participant. The market participant who sent the service order that this work order is associated with (shown in the panel header). For example:

    ACTIONMP - 10/02/2020

    ACTIONMP is the From participant.

  • Scheduled date. The scheduled date of service in the received service order (shown in the panel header). For example:

    ACTIONMP - 10/02/2020

    10/02/2020 is the Scheduled date.

  • Service order ID. The Service Order Number in the received service order.
  • Status. The current status of the service order in MTS (for example, IN PROGRESS).
  • De-energisation reason. The De-Energisation Reason in the received service order (for example, Unauthorised usage).

  • Customer preferred datetime. The Customer Preferred Date in the received service order.

    Note:  This field appears only if the service order subtype is Retrospective move-in.

  • Action (). This menu provides the option to select Work order details. This opens a Work order details window displaying the details of the customer's work order linked to this service order. Details include:

    • From participant. The market participant who sent the work order.
    • Work order number. The unique identifier of the work order raised in the customer's system.
    • Work order type. The name of the Work Order Type from the customer's system.
    • Scheduled date. The scheduled date of service in the received work order.
    • Work order status. The Work Order Status from the customer's system.
    • Work order task. The Work Order Task Code from the customer's system. If there is more than one task for the work order, the task codes will be concatenated.

    Note:  This option appears only if the service order has a linked work order.

The activity table, shown in each expanded panel, can be sorted by any column by clicking the desired column header. By default, the table is sorted by the Activity ID column. The table consists of the following columns:

  • Activity ID. Unique internal MTS activity identifier.
  • Activity reason code. The reason code of the activity.
  • Activity description. A description of the activity reason code.
  • Activity created datetime. The date and time when the activity was created in MTS.
  • Activity status. The current status of the activity: OPEN, PENDING, READY, CLOSED, or CANCELLED.
  • Activity assigned to. The MTS user currently assigned to the activity (will be blank if not assigned).
  • Activity note. Any additional information about the activity.