Current Service Order

An expanded panel in the Current service order category display the following fields near the top:

  • Service order type. The Work Type in the received service order (shown in the panel header). For example:

    Metering service works: Pillar-box pit or pole-top (Non-payment)

    Metering service works is the service order type.

  • Service order subtype. The Work Subtype in the received service order (shown in the panel header). For example:

    Metering service works: Pillar-box pit or pole-top (Non-payment)

    Pillar-box pit or pole-top (Non-payment) is the service order subtype.

  • From participant. The market participant who sent the service order that this work order is associated with (shown in the panel header). For example:

    ACTIONMP - 10/02/2020

    ACTIONMP is the From participant.

  • Scheduled date. The scheduled date of service in the received service order (shown in the panel header). For example:

    ACTIONMP - 10/02/2020

    10/02/2020 is the Scheduled date.

  • Service order ID. The Service Order Number in the received service order.
  • Status. The current status of the service order in MTS (for example, IN PROGRESS).
  • De-energisation reason. The De-Energisation Reason in the received service order (for example, Unauthorised usage).

  • Customer preferred datetime. The Customer Preferred Date in the received service order.

    Note:  This field appears only if the service order subtype is Retrospective move-in.

The activity table, shown in the expanded panel, can be sorted by any column by clicking the desired column header. By default, the table is sorted by the Activity ID column. The table consists of the following columns:

  • Activity ID. Unique internal MTS activity identifier.
  • Activity reason code. The reason code of the activity.
  • Activity description. A description of the activity reason code.
  • Activity created datetime. The date and time when the activity was created in MTS.
  • Activity status. The current status of the activity: OPEN, PENDING, READY, CLOSED, or CANCELLED.
  • Activity assigned to. The MTS user currently assigned to the activity (will be blank if not assigned).
  • Activity note. Any additional information about the activity.
  • Actions (). The possible actions include the following options:
    • Assign activity to myself. Assigns the activity to the current user. Valid for any transaction type for the Market Transaction Operator and Billing Operator personas.
    • Assign activity. Displays a user drop-down menu. Valid for any unassigned transaction type and available to the Market Transaction Analyst, Managed Service Operator, and Billing Analyst personas.
    • Re-assign activity. Displays a user drop-down menu. Valid for any transaction type for the Market Transaction Operator and Billing Operator personas. For Market Transaction Analyst, Managed Service Operator, and Billing Analyst personas, the activity’s Assigned to value cannot be blank.

    • Edit status/note. Opens a dialog box that displays editable Status and Note fields. Valid for any transaction type for the Market Transaction Operator, Market Transaction Analyst, Managed Service Operator, Billing Operator, and Billing Analyst personas.

      Tip:  In the dialog box, the Note preset field contains a drop-down menu with previously saved notes. For future reuse of text in the Note field, select Save current note text as a preset.

    • Auto-raise. Valid for SOR transactions for which the status is not CLOSED and the reason code is not SO_FAILED_TO_REVERSE.

      Note:  In some cases, additional rules may apply.

      Opens a dialog box allowing you to edit the Scheduled date and Special instructions for the parent transaction. These fields are prepopulated with values found on the General tab (see the Timeline and Note panels). The auto-raise action sends a service order request to the customer information system (CIS). Upon submission, the activity status is set to CLOSED.

    • Not completed (from activity). Valid for SOR transactions for which the status is not CLOSED and the reason code is not SO_FAILED_TO_REVERSE.

      Note:  In some cases, additional rules may apply.

      Creates an SOR and opens a dialog box for Event Code and Special Note (required fields). Sets the status of the service order to CANCELLED and cancels the activity in the customer information system (CIS). Upon submission, the activity status is set to CLOSED.

      Tip:  You may also need to manually close any related SOR cancellation activities.

    Note:  For transaction abbreviation descriptions, see Transaction Types.