Transaction type. The transaction type of the related transaction. This is the display name, not the name used in the underlying message protocol.
Status. The current status of the related transaction in MTS. This is the display status and not the internal transaction status.
Received/Sent datetime. Date and time when the related transaction was either received or sent by MTS.

Note: This is the time when the file was sent via the Gateway with the configured protocol or the time when the Gateway received information from a participant via configured protocols. Most commonly this is the file timestamp.

Additional columns may appear depending on the parent transactions. These additional columns include the following fields:

Action
Exception code
Priority
Product code
Service order status
Transaction group

Each row includes an Action menu () with an option to select Detail, which opens a View related transaction dialog box. Click OK to proceed to related transaction's details page.

Important! Upon clicking OK, you will exit the current transaction search. The current search and filtering criteria will be abandoned.

Note: For service order request transactions, the Actions menu () in the page header provides the options described in Service Order Actions.

Expand the Reference data relations panel to view a list of related work orders. This table includes the following columns:

Work order ID. Unique business ID for the work order, passed to MTS from the business's system.
Work order type. Work order type code, as defined in the business's system. Hovering over the text shows a tooltip with a description of the code.
Work order task. Work order task code, as defined in the business's system. Hovering over the text shows a tooltip with a description of the code.
Effective date. The effective date of the work order, passed to MTS from the business's system. This will be blank if the work order has not been completed.
Actual date. The actual date on which the work order was performed, passed to MTS from the business's system. This will be blank if the work order has not been completed.
Status. Work order status, passed to MTS from the business's system.
Scheduled date. Scheduled date of the work order from the business's system. If the work order was raised because of a service order, this will usually be the same as the "Scheduled Date" in the received service order.
Cancel reason. If the work order was cancelled, the reason that was entered is shown here.
Reversed. Indicates whether the work order has been reversed, which happens when an NMI has been turned on in the business's system but a configurable number of calendar days from the time of completion (or partial completion) has passed and a CATS transaction effective on the same date has not been received to specify the new retailer.

From this table, you can click on a Work order ID to navigate to the work order details page. No additional actions are available.

Related