Assigning operator teams to operators

The Operator tab allows you to assign multiple teams to one operator at one time. The Teams tab allows you to assign multiple operators to one team at one time. For more information about assigning operators to teams, see Adding operators to operator teams.

1. Go to Meter Data Management >Tools > Queues and Diagnostics > Operator Team Maintenance.

2. On the Operators tab, use the search pane to locate the operator.

   Search by user ID, last name, or first name. Use whole words or partial terms. Use an asterisk (*) to indicate missing characters. For example, 123* finds 123ABC, 1234, and 123. You can use one or more of the fields to create the search query. To further filter the search results, select a Role from the dropdown list. Then click Search.

3. In the Search Results list, click a user ID to select it.

4. In the Team Memberships pane, click Add/Remove Teams.

5. Enter all or part of the operator team ID and click Search.

6. In the Search Results list, click a team ID to select it. Use SHIFT-Click and CTRL-Click to select multiple team IDs.

7. Click Add to add the selected team IDs to the Team Memberships list.

8. (Optional) Repeat to locate and assign other operator teams to the selected operators.

9. Click OK to save the team membership and return to the operator team maintenance window, or click Cancel to discard changes and return to the operator team maintenance window.

10. On the Operators tab, click Save to create or update the team membership. Select Cancel to discard changes.

11. The Team Memberships pane of the Operators tab displays the updated list of teams the operator is assigned to.