Adding operators to operator teams

IEE administrators can add operators to operator teams on the Teams tab (assigning operators to teams) or on the Operators tab (assigning teams to operators).

The Teams tab allows you to assign multiple operators to one team at one time. The Operator tab allows you to assign multiple teams to one operator at one time. For more information about assigning teams to operators, see Assigning operator teams to operators.

  1. Go to Meter Data Management >Tools > Queues and Diagnostics > Operator Team Maintenance.

  2. On the Teams tab, click the team. The Team Details display.

  3. In the Team Members pane, click Add/Remove Members.

  4. In the Add/Remove Team Members dialog, use the search pane to locate the users you want to add.

    Search by user ID, last name, or first name. Use whole words or partial terms. Use an asterisk (*) to indicate missing characters. For example, 123* finds 123ABC, 1234, and 123. You can use one or more of the fields to create the search query. To further filter the search results, select a Role from the dropdown list. Then click Search.

  5. In the Search Results list, click a user ID to select it. Use SHIFT-Click and CTRL-Click to select multiple user IDs.

  6. Click Add to add the selected user IDs to the Team Members list.

  7. Continue to search for users and add them to the Team Members list until all users are added.

  8. Click OK to save the team membership and return to the operator team maintenance window, or click Cancel to discard changes and return to the operator team maintenance window.

  9. In the Team Details pane on the Teams tab, click Save to create or update the team. Select Cancel to discard changes.