AMI billing export queue

Use the AMI Billing Export Queue to troubleshoot and resolve exceptions related to billing requests. Failed billing requests include one or more messages that explain the failure, each with its own exception category.

IEE automatically deletes queue items seven days after the response exported successfully. IEE also removes items from the queue if IEE receives a cancellation request from an external system and the cancellation succeeds.

The billing export queue window is divided into the following sections:

• Queue Summary. Displays total number of queue entries and entries with exceptions, excluding pending reprocessing items. Contains search, filter, statistics, and refresh functions.

  • Displays billing validation logs and all exceptions in IEE, including those that are pending reprocessing.

  • Diagnostics. Provides standard IEE diagnostics and troubleshooting features. For more information, see Diagnostics and troubleshooting.

• Exceptions.Displays totals of entries with exceptions by process step and state. Facilitates bulk actions such as manual acceptance or submitting for reprocessing. Entities with exceptions that are pending reprocessing do not appear in the exceptions section; to view totals that include these exceptions, click Statistics.

• In Process Summary.Displays the number of entries in each step of the AMI billing export process. This summary can be minimized and maximized by clicking the In Process Summary bar along the right side of the window.

• Entity List. Displays queue entries by requested entity.