Configuring service order categories

Service order categories provide a way to organize service orders in IEE and to filter the device events list. Categories indicate the type of work or the group within the utility that would handle the service order. Some utilities only require one category while others may have several.

Repeat these steps for each service order category you need to create.

1. Go to Service Orders > Service Order Settings.

2. Click Add Category.

3. Enter the name of the new category, such as ADM or MIN. The name must be an alphanumeric string that does not contain spaces or special characters.

4. Enter a text description of the category, such as Administrative investigation or Meter investigation.

5. Click OK.

6. Click Save.

7. (Optional) Right-click the category in the Categories list and perform additional configuration:

   • Use for Gap Fill. IEE marks all service orders that are generated by the gap fill process with this code. For more information, see Assigning gap fill code, category, and status.

   • Use for Cancellation. IEE sends this code with cancellation requests when communication has been restored.