Missing data

The Missing Data view provides information about periodic heartbeat messages missing from the agent on the meter on a daily basis. If a heartbeat message is missing for a particular service point, the 'Missing Data' view shows the absence of a heartbeat as missing data. This does not always mean that user-facing data from the outcome was missed, but rather that if any data was to be presented on that day, there is a risk it was lost and therefore was not presented to the user.

Sign in to portal.itrontotal.com
Select Distributed Intelligence > Solar Awareness > Missing Data.

Changing the date range

Type the dates in the Select Date Range field.

or
Date range selector (). Select to open the calendar and select a range of dates.
- Click on a date to select the start date.
- Click on a second later date to select the end date.
- Select the arrow keys to move the calendar forward or backward.
- Select the month and year menu to select a year.
- Click Apply.

Column descriptions

The following columns may appear in the Solar Awareness page. For information about showing or hiding columns, see "Column actions" in Common controls.

Service point ID. The unique identifier of the service point to which Solar Awareness is assigned. The value in this column may be clicked to open the Service Point Details page. For more information about the Service Point Details page, see Service point details.
Meter ID. The unique identifier for the meter at this service point.
Electronic serial number. The unique identifier for the meter at this service point.
Days missing. The number of days without a heartbeat within the date range selected.
Date last read. The most recent date that the back office has a recorded heartbeat from the agent.
Date first read. The first date and time that the back office has a recorded heartbeat from the agent.
Missing data visual. A visualization of the data for the selected date range, showing the current data in green and the missing data in red.