Notifications

When an agent experiences behavioral events or alarms, it sends them upstream to the EAC. The EAC receives the event or alarm and delivers it to you in the form of a notification. The behavioral events and alarms received and displayed by the EAC report whether processes are working. Outcome events and alarms that report the data gathered by DI applications are not ingested or displayed by the EAC.

Events, and therefore notifications, vary by type and severity. An alarm is an event that is assigned a severity of High. For example, a loss of communication to a meter or an agent restart sends the EAC an event with high severity.

High severity ()
Medium severity ()
Low severity ()
Informational ()

The EAC provides extensive event and alarm information accessible in the following places:

Alarms and History tabs on Devices and Applications pages.
Notifications () in the menu bar.
Email or SMS Notifications subscriptions. For more information, see Subscribing to events for email or SMS notifications.
Notifications pages.

To access the Notifications pages:

In the menu bar, click Notifications ().

A dropdown list of notifications by event appears, including an icon indicating the severity level for each event and a number indicating how many times each event has occurred on devices within the tenant. Notifications are grouped in the list by their severity levels, in descending order from most severe to informational.
In the list, click a notification to open a Notifications page filtered to that event.

or

Click See All Notifications at the bottom of the list to open the Notifications page without event filtering.

The following columns are displayed:

Event type. The type of event. Click this to view more details about the event.
Severity. The level of severity, in terms of potential adverse effect, the event might cause.
Count. The total number of times the event has occurred, throughout your device population.
Updated date. The date and time stamp when the event count was last updated.