Platform installation failure

While attempting to upgrade Itron Platform with an embedded SQL Server, you may encounter an installation failure due to the SQL Server memory load.

Error message during setup when installing Itron Platform.

The following is an example of the install log in this circumstance:

An example of the install log in this circumstance.

In this case, SQL Server index creation queries may take longer than usual due to constrained memory for index creation. To correct this issue, perform the following procedure:

  1. Open the SQL Server properties for the instance and select Memory.

    SQL Server properties tabs.

  2. Allocate sufficient memory for Minimum server memory and Index creation memory. Click OK.

    Allocating sufficient memory for minimum server memory and index creation memory.

  3. Re-install Itron Platform.

    Tip: For more information, refer to Installing Itron Platform.