Installation logs

Should you experience issues during the installation, review the installation logs for troubleshooting:

• The Itron Platform installer produces the following log files during the installation:

  • C:\ProgramData\Itron\LogFiles\PlatformInstaller\<installationdate>_Succeeded.log or <installationdate>_Failed.log

• The installation logs for Web UI API, Web UI, and Identity Provider are, by default, located in the IEEWeb directory:

  C:\ProgramData\Itron\LogFiles\IEEWeb

  The log file names appear in the following format:

  iee-webui-<installer_type>-install-custom actions<installation_date>.txt

  where

  <installer_type> is api, ui, or idp