Installation logs

If you experience issues during the installation process, review the installation logs to troubleshoot the issue.

• The Itron Platform installer produces the following log files during the installation: C:\ProgramData\Itron\LogFiles\PlatformInstaller\<installationdate>_Succeeded.log

  or

  C:\ProgramData\Itron\LogFiles\PlatformInstaller\<installationdate>_Failed.log

• The installation logs for Web UI API, Web UI, and Identity Provider (IDP) are, by default, located in the IEEWeb directory: C:\ProgramData\Itron\LogFiles\IEEWeb.

  The following table show examples of how log file names are formatted based on status: Succeeded, Failed, and Cancelled.

  Table 122 Log file names based on status

  Status	API	UI	IDP
  Succeeded	WEBUI_API_Installer_timestamp_Succeeded.log	WEBUI_Installer_timestamp_Succeeded.log	WEBUI_IDP_Installer_timestamp_Succeeded.log
  Failed	WEBUI_API_Installer_timestamp_Failed.log	WEBUI_Installer_timestamp_Failed.log	WEBUI_IDP_Installer_timestamp_Failed.log
  Cancelled	WEBUI_API_Installer_timestamp_Cancelled.log	WEBUI_Installer_timestamp_Cancelled.log	WEBUI_IDP_Installer_timestamp_Cancelled.log