IEE technology matrix

This section describes the compatibility and requirements associated with the current released versions of IEE MDM.

Table 2 IEE technology matrix

Technology

 

Updated: November 21, 2024

 

10.0

Released:
JUN 30, 2020

Standard (23):
Dec 31, 2027

Extended (23):
DEC 31, 2029

10.1

Released:
JUN 30, 2021

Standard (23):
Dec 31, 2027

Extended (23):
DEC 31, 2029

10.2

Released:
FEB 3, 2022

Standard (23):
Dec 31, 2027

Extended (23):
DEC 31, 2029

10.3

Released:
JUL 15, 2022

Standard (23):
Dec 31, 2027

Extended (23):
DEC 31, 2029

10.4

Released:
FEB, 23, 2024

Standard:
Dec 31, 2027

Extended:
DEC 31, 2029

11.0

Released:
FEB, 23, 2024

Standard:
Dec 31, 2027

Extended:
DEC 31, 2028

 

 

Operating systems

 

Windows 10

End of Support: 14-Oct-2025

Client OS: ü

App/SM Svr:ü

Client OS: ü

App/SM Svr:ü

Client OS: ü

App/SM Svr:ü

Client OS: ü

App/SM Svr:ü

Client OS: ü

App/SM Svr:ü

Client OS: ü

App/SM Svr:ü

Windows 11

End of Support: 12-Oct-2027

        

Client OS: ü

App/SM Svr:ü

Client OS: ü

App/SM Svr:ü

Windows Server 2016

Mainstream: 11-Jan-2022

Extended: 11-Jan-2027

Client OS: ü

App/SM Svr: ü

Client OS: ü

App/SM Svr: ü

Client OS: ü

App/SM Svr: ü

Client OS: ü

App/SM Svr: ü

 

 

Windows Server 2019

Mainstream: 9-Jan-2024

Extended: 9-Jan-2029

Client OS: ü

App/SM Svr: ü

Client OS: ü

App/SM Svr: ü

Client OS: ü

App/SM Svr: ü

Client OS: ü

App/SM Svr: ü

Client OS: ü

App/SM Svr: ü

Client OS: ü

App/SM Svr: ü

Windows Server 2022

Mainstream: 13-Oct-2026

Extended: 14-Oct-2031

 

 

 

 

Client OS: ü

App/SM Svr: ü

Client OS: ü

App/SM Svr: ü

IEE databases (15)

 

 

 

 

 

 

Microsoft SQL Server 2016 Enterprise

Mainstream: 13-Jul-2021

Extended: 14-Jul-2026

ü

ü

ü

ü

 

 

Microsoft SQL Server 2017 Enterprise

Mainstream: 11-Oct-2022

Extended: 12-Oct-2027

ü

ü

ü

ü

 

 

Microsoft SQL Server 2019 Enterprise

Mainstream: 7-Jan-2025

Extended: 8-Jan-2030

 

ü(18)

ü(18)

ü(18, 20,21)

ü(18, 20,21)

ü(18, 20,21)

Microsoft SQL Server 2019 Standard

Mainstream: 7-Jan-2025

Extended: 8-Jan-2030

 

ü(16, 18)

ü(16, 18)

ü(16, 18,20 ,21)

ü(16, 18, 20, 21)

ü(16, 18, 20, 21)

Microsoft SQL Server 2022 Enterprise

Mainstream: 11-Jan-2028

Extended: 11-Jan-2033

 

 

 

 

ü(18, 20, 21)

ü(18, 20, 21)

Microsoft SQL Server 2022 Standard

Mainstream: 11-Jan-2028

Extended: 11-Jan-2033

 

 

 

 

ü(16, 18, 20, 21)

ü(16, 18, 20, 21)

Oracle 19c(14)

Mainstream: 31-Mar-2026

Extended: 30-Apr-2027

ü

ü

ü

ü

ü

ü

Service Mode DB

 

 

Actian Zen v14

Mainstream: 31-Aug-2024

Extended: 31-Aug-2029

 

ü

ü

ü

ü

ü

Actian Zen v15

Mainstream: 31-Aug-2026

Extended: 31-Aug-2031

 

ü

ü

ü

ü

ü

Actian Zen v16

Mainstream: 30-Jun-2029

Extended: 30-Jun-2034

 

 

 

 

ü

ü

Web browsers (10) (17)

 

 

Google Chrome

Mainstream: Automatic Updates

Extended: Automatic Updates

ü

ü

ü

ü

ü

ü

Internet Explorer 11

Mainstream: OS Specific

Extended: OS Specific

ü

Not Supported (17)

Not Supported (17)

Not Supported (17)

Not Supported (17)

Not Supported (17)

Microsoft Edge

Mainstream: Automatic Updates

Extended: Automatic Updates

 

ü(17)

ü(17)

ü(17)

ü(17)

ü(17)

Mozilla Firefox

Mainstream: Automatic Updates

Extended: Automatic Updates

 

ü

ü

ü

ü

ü

Microsoft .NET (19)

 

 

 

 

Microsoft .NET Framework 4.8

Mainstream: OS Specific

Extended: OS Specific

ü

ü

ü

ü

ü

ü

Microsoft .NET 5.0

End of support: 10-May-2022

 

 

ü(19)

ü(19)

 

 

Microsoft .NET 6.0

End of support: 12-Nov-2024

 

 

 

 

ü(19)

ü(19)

Miscellaneous tools

 

 

 

 

 

 

Adobe Reader

(also required for product documentation and web reports)

ü

ü

ü

ü

ü

ü

Microsoft Data Access Components MDAC 2.8

ü

ü

ü

ü

ü

ü

Microsoft Windows Application Server, Internet Information Services (IIS) 10.0

(on later versions enable the 6.0 backwards compatibility)

ü

ü

ü

ü

ü

ü

Microsoft XML Parser 3.0 SP4 or greater

ü

ü

ü

ü

ü

ü

SAP Crystal Reports Runtime Engine for .NET Framework 4 (64-bit)

ü

ü

ü

ü

ü

ü

Notes:

1 Itron takes into consideration the release plans and End of Mainstream Support for major Operating Systems and Databases when making technology support decisions.

2 Itron must have the appropriate expertise and environments to verify the technology supports our MDM capabilities at enterprise scale.

3 In lieu of specific virtualization technologies, Itron recommends a persistent VDI (virtual desktop infrastructure) that support one of IEE MDM's supported operating systems for remote desktop virtualization. Many vendors support remote desktop virtualization, including those used by IEE MDM customers today: Citrix (XenDesktop), Microsoft (Hyper-V), and VMware (vSphere & Horizon View).

4 We only support technologies listed in this IEE MDM Technology Support Matrix. If it’s not listed, we don’t support it.

5 When running unsupported technology, the utility must recreate issues in a supported environment (or provide access to your environment) before Itron can remediate any software issues.

6 When running unsupported technology, you may purchase support on a time and materials basis at the current Itron rate.

7 The official IEE MDM Technology Matrix is available through the Itron Online Help Landing page.

8 The 3rd Party Mainstream and Extended dates are provided for convenience only. Official support dates can be found on the vendor's product support lifecycle page. When 3rd party technologies expire (end of extended support), Itron does not remove said technology from the matrix until the supporting IEE versions (columns) are dropped from the matrix. This provides consistency between technology matrix versions.

9 Support dates shown above, in red, have expired. Dates that will expire within six months, of the published date, are shown in blue. Changes to the matrix, since the last update, are listed in the IEE technology matrix revision history table.

10 Web browser support is for web applications such as IEE Web UI screens, and IEE CSR Portal.

11 Planned support for new technologies will be added to the matrix for reference. Planned target dates indicate when our tests will be completed. Based on successful test results, Itron will announce support in a specific hot fix release.

12 The IEE MDM Technology Support Matrix is the official record of supported technologies. Some product documentation, such as installation guides mention versions of third party technologies. When conflicts arise, the IEE MDM Technology Support Matrix supersedes product guides.

13 Some technology names have changed to align with 3rd party vendor naming. For example, Oracle Database versions, Pervasive changed to Actian. We also removed the (64 bit) distinction since we dropped unsupported IEE releases that supported both 32 bit and 64 bit operating systems.

14 In September 2024, Oracle's Lifetime Support Technology (Doc ID 069183) explained version changes: 18c General Availability began in July 2018, Premier Support ended in June 2021, and Extended Support is not available. 19c (Long Term Release) General Availability began in April 2019, Premier Support ends in April 2026, and Extended Support ends in April 2027. 21c (Long Term Release) General Availability began in April 2021, Premier Support ends in April 2025, and Extended Support ends in not available. During IEE 10.0 testing, Itron determined that Oracle 18c and 19c require ORACLE DATABASE overlay patches 27935464 and 30830887. These overlay patches are required for all IEE 10.x versions.

15 The IEE MDM Technology Matrix includes supported database versions. Please refer to database vendor's specification to determine their list of supported operation systems.

16 The Standard edition of Microsoft SQL Server 2019 or later supports table partitioning, so IEE 10.1 or later will support this version. Prior Standard versions of Microsoft SQL Server did not support partitioning; therefore, IEE only supports the Enterprise editions.

17 For more information, see "What is the Lifecycle policy for Microsoft Edge?" and "What is the Lifecycle policy for Internet Explorer?" in the Microsoft Lifecycle Policy under Lifecycle FAQ - Internet Explorer and Microsoft Edge.

18 Microsoft SQL Server 2019 or later must be run in Compatibility Level 140 (i.e. 2017 mode). You must alter the compatibility level when installing Microsoft SQL Server 2019 in a new environment, or upgrading from an older (i.e. pre-2017) SQL Server version. Microsoft automatically sets the Compatibility Level to 140 when upgrading from SQL Server 2017. Use the following command to alter the Compatibility Level: ‘ALTER DATABASE ItronEE SET COMPATIBILITY_LEVEL = 140’

19 .NET 6.0 is used by IEE REST APIs. These REST APIs are installed as Windows services using the Web UI 2.2 or later installer.

20 On Microsoft SQL Server platform, Active Storage Manager is supported on Standard and Enterprise Editions of SQL Server 2019 or later.

21 Microsoft SQL Server Standard Editions are limited to environments with a maximum of 24 cores and/or 128 GB of RAM. Microsoft SQL Server Enterprise Edition is required when an environment requires more than 24 cores or 128 GB of RAM.

22 IEE supports Severity 1 and Severity 2 issues for all 10.x versions on Standard support; however, we reserve the right to only fix Severity 1 and Severity 2 issues on the latest minor release (for example, version 10.4).

23 Issues found in version 10.0, 10.1, 10.2, or 10.3 will only be resolved in the latest version of IEE through a hotfix or a service pack, wherever applicable.

Virtualization

Itron recommendations

  • In lieu of specific virtualization technologies, Itron recommends a persistent virtual desktop infrastructure (VDI) that supports one of IEE MDM's supported operating systems for remote desktop virtualization. Many vendors support remote desktop virtualization, including those used by IEE MDM customers today: Citrix (XenDesktop), Microsoft (Hyper-V), and VMware (vSphere & Horizon View).

  • Itron does not recommend, nor supports, running IEE MDM in a non-persistent VDI environment. This includes presentation virtualization and application virtualization solutions including Citrix XenApp, Microsoft App-V, and VMware ThinApp.

  • Itron recommends thorough testing of a system configuration prior to implementation in production.

Successful IEE MDM virtualized environments

  • For many years, Itron has been testing IEE MDM using VMware vSphere. In 2018, Itron also added Nutanix Acropolis Hypervisor (AHV) and Microsoft Azure virtual.

  • Current Itron customers run production IEE MDM environments on virtualization technologies from the vendors: Citrix, Microsoft, VMware.

Virtual environment sizing

  • With sufficient hardware resources and proper configuration, well-established tier-1 virtualized environments will be able to support the IEE web applications.

  • It is imperative that the sizing of the VM (Guest) partitions incorporate a dedicated number of cores and memory resources that matches Itron's physical hardware recommendations. Physical (Host) server resources should exceed the dedicated allocations to support additional overhead required by the virtualized environments for proper operation.

IEE MDM Support Services

  • When operating on virtual technology, you may be asked to replicate an issue on a supported (physical) platform if Itron Support Services suspects it may be due to the virtual environment.

  • Alternatively, you may share access to your environment via remote access if allowed by your IT policies. This eliminates issues caused by compatibility issues between the virtualization technology and the supported operating system.

  • Itron can work with customers, on a project (billable) basis, to investigate performance issues in their environment. Performance issues that are found in virtual environments are not treated as product defects. Furthermore, Itron has no obligation to make code changes to improve performance in virtual environments as a maintenance activity.

Table 3 IEE MDM Support Services

Technology

Database Server

Application Server

IEE Client Application

Service Mode Servers

Web Services

Web Applications

Update Server
Actian (Pervasive) PSQL       ü      
Adobe Reader     ü   ü ü  
Browsers         ü ü ü
Client Operating System     ü ü ü    
Microsoft Internet Information Services (IIS)         ü ü ü
Microsoft .NET Framework   ü ü   ü ü  
Microsoft Data Access Components     ü        

Microsoft Windows ASP.NET

 

 

 

 

ü

ü

 

Microsoft WSE Runtime

 

 

 

 

ü

 

 

Microsoft XML Parser

 

ü

ü

 

ü

ü

 

SAP Crystal Reports Runtime Engine

 

ü

ü

 

 

ü

ü

Server Operating System

 

ü

ü

ü

 

ü

ü

Virtual Environment

ü

ü

ü

 

ü

ü

 

Visual Studio (Web Forms)

 

ü

ü

ü

ü

ü

 
Table 4 IEE technology matrix revision history

Revised on

Description

November 21, 2024

  • Added version 11.0 to the matrix

  • Added Note 23

  • Updated Standard and Extended support dates

October 23, 2024

This page received the following updates:

March 7, 2024

This page received the following updates:

  • Added revision history table

  • Removed yellow highlighting

  • Updated standard and extended dates

  • Updated Note 9

  • Added Note 22