Assigning queue entries to owners

IEE provides multiple ways to assign queue items to owners.

• Queue operators claim unassigned queue items.

• Queue administrators assign single or multiple queue items to operators.

• Queue administrators reassign queue items from one operator to another.

For more information about managing queue assignments, see Queue assignment.

1. Select the queue item or items to assign.

   • Use CTRL-click or SHIFT-click to select multiple items.

   • Click a branch in the Filter pane to select all queue items that match that filter property. For example, if you select User > Unassigned, you can assign all unassigned queue items to one owner.

2. Right-click the selection and click Assign Owner.

3. Select the new Owner from the dropdown menu.

4. Click OK.