Searching for service orders by entity

You can search for service orders by a standard set of configuration entities or by the service point ID. If no open service orders exist, the search returns “No records found.”

Note: You can filter the list by applying a filter or by using a search query. You cannot use a filter and a search query at the same time.

1. Go to Service Orders > Service Order Monitor.

2. In the top pane, select the entity type from the Search dropdown menu and then enter the entity ID in the text box.

   Note: Enter exact values. Wildcards are not supported.

   • Service Point. Enter the exact service point ID.

   • Meter. Enter the exact meter ID.

   • Account. Enter the exact account ID.

   • Premise. Enter the exact premise ID.

   • Service Order. Enter the exact service order ID.

3. Click the Search button to refresh the statuses counts and the service order list.