About Action Manager

Action Manager is the platform application that provides the framework to manage and automate resolution of all types of AMI incidents at scale. Action Manager’s framework includes the ability to receive externally detected faults from different source systems and, according to a set of priority rules, progress those faults through a designated workflow to ensure the problems are resolved in a timely, efficient, and consistent manner. Action Manger workflows include both manual steps performed by operators as well as automated actions executed by Action Manager. These manual and automated workflows make up a logical path-based progression that assesses the state, investigates the problem, and applies the appropriate corrective action.

Action Manager offers functional capabilities for streamlining operations in five primary areas:

• Workflow Designer

• Workflow Instances

• Step Automation

• Resource Assignment

• Work Order Integration

For more details on these functional areas, as well as Action Manager installation and setup details, see the Action Manager Installation and Configuration Guide.