Updating queue status, owners, or notes

Administrators use Edit Properties to change the status of queue items, assign the entry to a new owner, or update the Notes field.

1. Right-click the queue item and select Edit Properties.

2. Select the new Queue Status.

3. If prompted, select the reason for this status change.

4. Select a new Owner from the dropdown menu.

5. Enter text into the Notes field.

6. Click OK.