Accessing the Itron Analytics Analytics Portal

1. Open a supported web browser. Supported web browsers include:

   • Microsoft Internet Explorer v11.0 (or later)

   • Google Chrome v43.0 (or later)

   • Mozilla Firefox v39.0 (or later)

   1. Ensure your Java plugin is updated.

   2. Pop ups must be enabled on Itron Analytics websites.

   Tip: Slow connection speeds impact performance.

2. Navigate to the Itron Analytics Analytics Portal at the link provided by Itron and sign in.

   For Itron Analytics deployments on itron-hosting.com, this link will likely take the form of: https://<servername>/AnalyticsPortal

   ...where <servername> is the address of the Application Server.

   For Itron Analytics deployments on itrontotal.com, this link will likely take the form of: https://analyticsportal.itrontotal.com .

   Tip: If you are having trouble signing into this URL, contact Itron Technical Support Services at support@itron.com or 1-877-487-6602.

   Important! An E_No_User error indicates that your username was set up with an incorrect User Principal Name (UPN). A tenant administrator must correct it. For more information about sign-in errors, see Common Validation Errors in the Tenant Management Online Help.

   • (Cloud deployments on itron-hosting.com only) If you forgot your password, click Forgot Password? to open the Itron Cloud Services password recovery page in a new tab.

   • (Cloud deployments on itron-hosting.com only) If you do not have an account, click New User? Request access to open the Itron Cloud Services access request page in a new tab.