Troubleshooting OHS

If Itron Analytics is not receiving any new configurations, reads/events/exceptions, or successful returned communication requests, perform the following:

• Check Itron Analytics' Import Monitoring dashboard for expected files (MDI for configuration, OWI for reads, events, and exceptions) and whether they processed (only applies to MDI files).

• Complete the OHS Health Check procedure in the OHS Help.

• Check the OHS log for errors.

• Stop and restart the OHS service.

• Send a support request to cnods@itron-hosting.com.