Alert Messages

The Alert Messages page is located under the Customer Portal menu. Use this page to modify the content of the usage alert messages received by utility customers. These alert messages are displayed in the Customer Portal's message box and are also delivered by email and text. The alert message can contain embedded data values indicating the commodity, location, and date of the alert. This feature helps customers manage their own usage patterns and participate in incentive plans.

Tip: By default, Customer Portal alerts are not sent from 9:00 PM to 8:00 AM (server's local time). To disable this feature or change the hours during which alerts are not sent, contact Itron Cloud Services.

  • Daily alert

    • Email message. Your <commodity type> usage at <address> on <alert date> was <alert quantity> <alert unit>. This exceeded <alert percent>% of the previous week's high usage of <threshold quantity> <threshold unit>.

    • Text message. Your usage at <address> has exceeded the previous week's high usage by <alert percent>%.

  • Weekly alert

    • Email message. Your <commodity type> usage at <address> as of <alert date> was <alert quantity> <alert unit>. This exceeded <alert percent>% of the <threshold quantity> <threshold unit> goal.

    • Text message. Your usage at <address> has exceeded your goal of <threshold quantity> <threshold unity>.

  • Monthly alert

    • Email message. Your <commodity type> usage at <address> as of <alert date> was <alert quantity> <alert unit>. This exceeded <alert percent>% of the <threshold quantity> <threshold unit> goal.

    • Text message. Your usage at <address> has exceeded your goal of <threshold quantity> <threshold unity>.

A sample email usage alert message is:

Your water usage at 100 Main St. as of 03/03/2017 was 500 CCF. This exceeded 83% of the 600 CCF goal.

A sample text usage alert message is: 

Your usage at 100 Main St. has exceeded your goal of 600 CCF.

  • Potential water loss

    • Email message. As of <alert date> a leak of <alert quantity> <alert unit> potential water loss to date was detected on your Account <account number> for Meter <display name (alternate display name or meter number)>.

    • Text message. As of <alert date> a potential water loss was detected at <address>.

A sample email analytic event alert message is:

As of 03/03/2017 a leak of 500 CCF potential water loss to date, was detected on your Account 021354 for Meter 9876 located at 100 Main St.

A sample text analytic event alert message is:

As of 03/03/2017 a potential water loss was detected at 100 Main St.

To edit a Customer Portal email alert message:

  1. On the Alert Messages page, click Edit for the message you want to modify.

    Important! Changing the message text changes only the email alert message, it does not change the text message. To change the text message, contact Itron Customer Support.

  2. Type the alert subject in Subject.

  3. Type the alert message in Messageusing the context displayed in the Legend.

    An example of the message is indicated in the Message Display area.

  4. Click Update.