Alarms card

The Alarms card lists all the service points reporting alarms.

  • Alarm premise detail

    • Type. The type of alarm.

    • Days. The number of days during the selected date range that the impedanceexceeded the high impedancethreshold.

    • Status. The status of the alarm.

      • New. A new alarm has occurred at the selected service point.

      • Active. The alarm has been acknowledged, and action (such as a work order) has been taken.

      • On hold. The alarm is under review by the utility.

      • Resolved. Action has been taken to fix the issue creating the alarm. The service point is under observation to determine if it is safe to close the alarm.

      • Closed. The issue has been resolved and the utility has deemed that it is safe to close the alarm.

      • Rejected. The issue was deemed a false positive or the premises no longer exist and the alarm has been closed.

    • Last export. The date the alarm was last exported from the table.

    • Service point ID (phase). The meter service point ID. Phase refers to the phase in which the high impedance was detected on.

      • Phase valid values:

      • (1) is phase A-N

      • (2) is phase C-N

      • (3) is phase A-C

      Click the service point ID value in the Service Point ID column to navigate to the Service Point details page. For more information about the Service Point details page, see Service point details card.

    • Electronic serial number. The ESN of the device the alarm was observed on.

    • Issue ID. The ID of the alarm.

    • Affected SPs. The number of service points the alarm was observed on.

    • Service point time zone. The time zone where the service point is physically located.

    • Transformer ID. The unique identification number for the parent transformer of the service point the alarm was observed on.

    • Transformer to meter dist. (m). The distance from the service point to its parent transformer in meters.

    • Floor. The floor of the building on which the meter is located (if applicable).

  • Impedance

    • Z Base (mΩ). This value is the alarm limit threshold in milliohms. The alarm threshold can be changed with an agent configuration update.

    • Alarm Z (mΩ). The median calculated daily impedance value that exceeded the configurable alarm threshold in milliohms.

      • High impedance value for the first day in the alarm for the date range selected

  • Account.

    • Account ID. The unique account number associated with the service point the alarm was observed on.

    • Revenue class. The revenue class associated with the account. This is a customizable value.