Completing a Work Order

The standard FDM workflow guides you through the process of completing a work order. After you select a work order and indicate that you want to complete it, the workflow screens prompt you to enter the necessary information and perform the required actions for the task at hand.

1. Select the Endpoint Tools button and select Work Orders to open the work order list screen, if it is not already open.
2. In the work order list, select a work order you want to complete.
3. The system opens the work order detail screen which shows the work order fields and their contents, as provided by the utility’s customer information system (CIS).

   The fields are grouped on four pages that are tabbed to indicate which fields each page contains: Order, Account, Customer, Meter. Review and verify the information on all pages before starting the workflow.

   Note:  The mobile application screen has room for only three tabs at a time. To see all tabs, simply drag the tabs back and forth with your handheld’s stylus or your laptop’s mouse pointer.

   Select Start to start the workflow for the work order.

4. The system opens the Selected Order screen. Again, verify the displayed data. If you can complete the order, make sure that Work Order is selected in the Choose Work Type field, and select Next.
5. Follow the workflow screens, entering information and performing tasks as prompted.