If you get locked out of FDM…

If you try and fail several times to log on to the mobile application, FDM may display an “Invalid login attempts exceeded” message and lock you out of the application. This can only happen when you are trying to log on as a “connected” user.

How you should proceed depends on whether your mobile device is online or offline when you get locked out.

• If your mobile device is online and connected to the FDM server, the number of invalid logon attempts you are permitted before being locked out and the amount of time you must wait before you can try logging on again (if at all) is determined by network policy. Consult your network administrator for assistance.
• If your mobile device is offline and if you try and fail five times to log on, you must first put the device online and connect it to the server. As soon as the device connects, FDM prompts you again for your user name and password. After you have successfully logged on while online, you are no longer locked out of the application.