Unlocking a user account
Note: You can only unlock a user account if you are a business unit user with Modify Server Users or Modify Mobile Users permission in all of the user’s business units.
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In the navigation pane, select User Accounts.
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In the contents pane, right-click the user whose account you want to unlock and select Unlock Account.
Note: The Unlock Account command is available only if FDM’s user store management feature is enabled.