Missing data

The Missing Data view provides information about periodic heartbeat messages missing from the agent on the meter on a daily basis. If a heartbeat message is missing for a particular service point, the 'Missing Data' view shows the absence of a heartbeat as missing data. This does not always mean that user-facing data from the outcome was missed, but rather that if any data was to be presented on that day, there is a risk it was lost and therefore was not presented to the user.

Electric Vehicle Detection provides missing data information for alarms. The missing data is calculated based on the impedance data received by the backend. The DI message processor (DIMP) waits 48 hours before marking a day as 'Day missed.'

• Service Point ID. The meter service point ID.

• Electronic Serial Number. The ESN of the device the event was observed on.

• Meter ID. The unique identifier for the meter at the selected service point.

• Days Missing. The number of days during which data has not been reported for this service point.

• Date Last read. The last date that the service point was read.

• Date First read. The first date that the service point was read.

• Missing Data Visual. A bar chart of data over the last 30 days for the selected service point. Green denotes the number of days when data was available. Red denotes the number of days when data was missing. Hover over a section of the bar chart to view the number of days of missing or available data.